Refund Policy

Rami Code Review
Effective Date: January 1, 2026

1. Overview

This Refund Policy applies to paid credits and organization subscriptions purchased through Rami Code Review at rami.reviews, operated by ChangWon Lee (Republic of Korea). It explains when and how you may receive a refund for these purchases. All payments are processed by Paddle, our merchant of record.

2. Paid Credits

Paid credits are prepaid units purchased to perform code reviews beyond your free quota.

2.1 General Policy

Subject to your statutory rights described in Section 7, unused paid credits are non-refundable
Credits do not expire while your account remains active
Credits cannot be transferred to other accounts

2.2 Exceptions

We may issue refunds for credits in the following circumstances:

Technical Issues: If technical problems on our side prevented you from using purchased credits
Duplicate Purchases: Accidental duplicate purchases will be refunded
Service Unavailability: Extended service outages affecting your ability to use credits

3. Subscriptions

For subscription plans (if applicable):

You may cancel your subscription at any time
Cancellation takes effect at the end of the current billing period
No partial refunds are provided for unused portions of a billing period
You retain access to subscription benefits until the end of the paid period

4. Organization Billing

For organization accounts billed based on active members:

Billing is based on the number of unique developers with activity during the billing period
Refunds are not provided for member seats that were used during the period
Disputes about member counts should be raised within 30 days of the invoice

5. How to Request a Refund

To request a refund:

Contact us at support@rami.reviews within 14 days of your purchase
Include your purchase confirmation or transaction ID
Describe the reason for your refund request

We will review your request and respond within 5 business days.

6. Refund Processing

Approved refunds are processed by Paddle. Processing times vary depending on your payment method and financial institution. Refunds are issued to the original payment method used for the purchase.

7. Consumer Rights

This policy does not affect your statutory rights under applicable consumer protection laws. If you are located in a jurisdiction with mandatory refund rights, those rights apply in addition to this policy.

EU Consumers: Under EU consumer protection laws, you have the right to withdraw from digital content purchases within 14 days, unless you have expressly consented to immediate performance and acknowledged that you lose your right of withdrawal.

Korean Consumers: Under the Act on Consumer Protection in Electronic Commerce, you may cancel digital content purchases within 7 days if the content has not been used. Once credits are consumed for code reviews, withdrawal rights for those credits are extinguished.

8. Contact Us

For refund requests or questions about this policy:

Email: support@rami.reviews

For general terms and conditions, please see our Terms of Service.